SUBJECT NAME : DESIGNING FOR USABILITY (DFU)
CODE : 106 CR
TOPIC : PERVASIVE MACHINE(ATM MACHINE)
INTRODUCTION
Pervasive computing is the idea that technology is moving beyond the
personal computer to everyday devices with embedded technology and connectivity
as computing devices become progressively smaller and more powerful. It also
called ubiquitous computing; pervasive computing is the result of computer
technology advancing at exponential speeds. It also known as ubiquitous computing is
the growing trend towards embedding microprocessors in everyday objects so they can communicate information.
The words pervasive and ubiquitous mean "existing
everywhere." Pervasive
computing devices are completely connected and constantly available.
Pervasive computing relies on the convergence of wireless technologies, advanced electronics and the Internet. The goal
of researchers working in pervasive computing is to create smart products that communicate
unobtrusively. The products are connected to the Internet and the data they
generate is easily available.
THE EXAMPLE OF DEVICE
The chosen device is ATM machine that we usually
use when doing money transaction. Most of us do not know the acronym ATM is
actually stand for what. The choose Maybank ATM machine as the device. The
definition of ATM is automated teller machine which is an electronic banking outlet, which
allows customers to complete basic transactions without the aid of a branch
representative or teller.
There are two primary types of
automated teller machines, or ATMs. The basic units allow the customer to only
withdraw cash and receive a report of the account's balance. The more complex
machines will accept deposits, facilitate credit card payments and report
account information. To access the advanced features of the complex units, you
will usually need to be a member of the bank that operates the machine.
ATMs
are scattered throughout cities, allowing customers easier access to their
accounts. Anyone with a debit or credit card will be able to access most ATMs.
Using a machine operated by your bank is usually free, but accessing funds
through a unit owned by a competing bank will usually incur a small fee.
WHY CHOOSING THE DEVICE?
The student choose Maybank ATM machine device
because this bank are well known in our country because they have a lot of
branch in every state. Most of people comfortable with the bank services
especially ATM machine. We can found Maybank ATM machine everywhere such as
shopping complex, petrol pump station, Maybank branch and other places that
allows the user doing money transaction easily and convenient. The students
want to measure either the Maybank ATM machine give benefits to the user and
make the user comfortable with the services that offered.
The device offered a lot of services that can help
the user to do a transaction of money such as:
Maybank ATM Services
1)
Maybank ATMs allow you to perform many
self-service banking transactions outside regular banking hours. These include:
2) Account balance inquiry
3)
Pay Bills
4) Cash advance (for credit cards only)
5) Cash withdrawal up to a maximum of
RM5,000 per day
6) Cheque book and statement request
7)
Electronic Share Application
(ESA)
8) Fixed deposit placement via funds
transfer
9) Funds transfer between own accounts
10) Funds transfer to third party accounts
up to a maximum of RM5,000 per day
11) Loan account enquiry for your housing
loan, MaxiHome loan, ASN, ASB and term loan accounts (To use this service, you
must first link your loan accounts to your ATM card)
12) Maybank2u.com application - select
your own PIN to sign up as a registered Maybank2u.com user
13) PIN change
14) Prepaid mobile reloads for
Digi, Celcom X-pax, Maxis Hotlink, iTalk and UMobile
15) Prepaid cards reload for MOL
Freedom and
online games reload forMOLePoints
16) Public share issue subscription
payments to MIDFCCS and MIH
17) Touch 'n Go balance enquiry and
reloads at selected ATMs
18) Interbank Funds Transfer
Other services that
the Maybank ATM machine provided are Maybank ATM also accepts MEPS, ATM
Bersama, CUP, ITMX, VISA, PLUS, MasterCard, American
Express, CIRRUS, JCB and Diners cards for the following transactions:
o Cash withdrawal
o Account balance enquiry (except
Diners)
o Cash advance (for credit cards only)
Cash withdrawal for
International MasterCard Cardholders. Enjoy these additional features:
o Direct exchange rate from your home
currency to local currency
o Knowing your cash withdrawal amount in
your home currency
Who's it for
o Maybankard Bankcard cardholders
o Premier cardholders
o Maybank credit cardholders
Fees & charges
Ø Conversion/Opening
new account: Free
Ø Charges
option:
Ø Annual fee of RM8 per card for
unlimited withdrawals per year, or
Ø Free first four (4) cash withdrawals
in a month at any Maybank ATM. Fifth withdrawal and above in a month*: RM0.50
per withdrawal**
Ø Replacement
due to lost/stolen/damage card, forgotten PIN: RM12
Ø *
|
Ø Fee waived if you have a balance of
above RM5,000 at time of withdrawal.
|
Ø **
|
Ø Charge will be debited directly from
your account at the end of each transaction.
|
ATM Services for 24
hours ATM
o Cash withdrawal (cash withdrawal
amount limit to RM1,000 between midnight and 6.00 am)
o Balance Inquiry
o Fast cash withdrawal
o Cash advance (for credit card only)
 |
| Maybank Debit Card |
 |
Maybank ATM machine location in Malaysia
USABILITY EVAALUATION APPROACH
INQUIRY- QUESTIONNAIRE
The students choose to do a survey by using
questionnaire that consists of 20 questions. This questionnaire are divided
into two parts or sections which is four questions in section A that asking
about the respondent personal details. Section B has sixteen questions about the
general knowledge of Maybank ATM machine functions and interface.
There are the questions provided in the
questionnaire.
Section A – The ATM
user details
I. i) Please
write your full name.
II. ii) State
your age
a)
12-25
b)
25-40
c)
40-60
d)
60
above
III. iii) State
your working status
a)
Working
b)
Students
c)
Housewife
d)
Not
working
IV. iv) What
gender you are?
a)
Male
b)
Female
Section B – General
knowledge about ATM
1.
Do
you know ATM stand for what?
a)
Yes
b)
No
2.
Do
you know the definition of ATM?
a)
Yes
b)
No
3.
How
far you know the function of the ATM machine?
a)
Expert
b)
Little
bit
4.
Do
you think using ATM machine is better than withdraw at bank counter?
a)
Yes
b)
No
5.
Do
you common function of the ATM machine?
a)
Yes
b)
No
6.
Do
you think the ATM machine interface is user friendly?
a)
Yes
b)
No
7.
Where
the ATM machine you recently use?
a)
Maybank
b)
Shopping
complex
8.
What
is the purpose you want to use the ATM machine normally?
a)
Withdraw
b)
Transfer
the money
c)
Checking
the balance in account
9.
Do
you feel secure when you use this machine?
a)
Yes
b)
No
10. Which of the extra function of ATM
that you know?
a)
Hand
phone credit reload
b)
Stamp
purchases
11. Do you realize that ATM machine nowadays
has a hand phone credit reload?
a)
Yes
b)
No
12. Do you know the function of all the
button existed in ATM machine?
a)
Yes
b)
No
13. Do you feel using ATM machine more
easier?
a)
Yes
b)
No
14. How often you use the ATM machine for
a month?
a)
Once
a month
b)
Three
times a month
c)
More
than three times a month
15. As you know, if we use another bank
debit card to the different bank ATM machine, you will be charged RM1. Do you
think it's fair for you as the user?
a)
Yes
b)
No
16. Did the ATM provide the information
about the notes of money are provided in the ATM?
a)
Yes
b)
No
17. Do you aware the sound when you enter
the error password?
a)
Yes
b)
No
18. Did the Maybank use the touch screen
for their ATM?
a)
Yes
b)
No
19. Do you understand the instruction
given on the ATM screen?
a)
Yes
b)
No
20. Did the ATM machine use the security
screen that did not allow another user see your activity when using the ATM
machine?
a)
Yes
b)
No
|
METHODOLOGY
The students
choose quantitative method to measure the efficiency of the Maybank ATM machine
and the user general knowledge of the Maybank ATM machine.
QUANTITATIVE
The
quantitative method is an efficient way to analyse the data from the
questionnaire. It is because by using this method can help the student to come
out with the accurate result by counting each of the response get from 30
respondents.
The attire
questions provided in the questionnaire have a options answer that allows the
respondents to tick (/) or circle (O) the answer they choose. So, the student just need to count the result
of each question to know either the user know about Maybank ATM machine
services offered or not.
The result
of the attire questions show in the data and data analysis section which already
converted to be a table and pie chart version. It is to make sure the data can
deliver clearly and with attractive ways. The attire questions can be
measureable except question number one because it just asking the respondent to
fill up their name.
CONCEPTUAL FRAME WORK
HOW STRONG THE USABILITY?
The Maybank
ATM machine have a good security that protecting the ATM machine from stolen
because recently the attire ATM machine already have the siren sound and lamp
that can make public people alert when something bad situation happen at the
Maybank ATM machine . The bank security camera also protects the ATM machine
user when doing money transaction because every crime can happen out there. The
recording from bank security camera can be used as evidence when doing an
investigation if the ATM machines are broken. The user personal security is
their own password that nobody knows. If they enter the wrong password three times,
the debit card will be block. So, if someone found others debit card they are
cannot simply withdraw the money because they do not know the password of the
debit card.
CONCEPT OF THE
MACHINE
The ATM machine is a
computerized machine that permits bank customers to gain access to their accounts with a magnetically
encoded plastic card and a code number. The attire
users normally have their own password that enables the system to identify
their identity when using the ATM machine. The password is play as security
code that protect the user from loss their money in their account. It enables
the customers to perform several banking operations without operations the help of a teller, such as to withdraw cash, make deposits, pay bills, obtain bank statements, effect cash transfers and also called automated banking machine, automatic till machine or remote service unit.
The debit cards are using
when the user doing a money transaction because the debit cards save all the
information of the user as a bank customer. This ATM card also need password to
access it by using ATM machine. Because of that if our debit cards are missing
or stolen we need to go the bank branch of the debit cards to terminate the
previous card . it is way to avoid from other user hacking the account and
stole the money in the current account without the owner account know about the
money transaction.
USER EXPERIENCE
The
evaluation by using the questionnaire is also need the respondent to answer the
question based on their experience on using Maybank ATM machine. So, the result will show us how far they have
knowledge about the Maybank ATM machine. Some of the users just know the common
services that offered by Maybank ATM machine only. They are not realize that
Maybank ATM machine actually offering many services for public user to help
them save their time because they do not need to stand in a queue at bank
counter for a long time.
DATA AND DATA ANALYSIS
SECTION A – RESPONDENT INFORMATION
I.
State your age
Respondent age
|
Number of respondents
|
|||
12 - 25 years old
|
26
|
|||
25 - 40 years old
|
4
|
|||
40 - 60 years old
|
0
|
|||
60 above
|
0
|
|||
 |
||||
Most of the respondents are 12 until 25
years old
II.
State your working status
Working Status
|
Number of
respondent
|
||
Working
|
2
|
||
Students
|
26
|
||
Housewife
|
2
|
||
Not working
|
0
|
||
Most of the respondents are the student. Only two respondents
are working people and housewife.
III.
What gender you are
Respondent gender
|
Number of respondent
|
|
Male
|
5
|
|
Female
|
25
|
Moat of the respondents are
female.
SECTION B – PERVASIVE MACHINE INTERFACE AND FUNCTION
1. Do you know ATM stand for what?
Answer
|
Number of respondents
|
Yes
|
26
|
No
|
4
|
Majority of the respondents are well known
ATM acronym stand for what.
2. Do you know the definition of ATM?
Answer
|
Number of respondents
|
Yes
|
24
|
No
|
6
|
24 from 30 respondents know the definition
of the ATM.
3. How far you know the function of the
ATM machine?
Answer
|
Number of respondents
|
|
Expert
|
13
|
|
Little bit
|
17
|
The small difference between the numbers of
respondent know the function of ATM machines and do not know which is 13
respondents are an expert user and else are just know the little bit function
of the ATM machine.
4. Do you think using ATM machine is
better than withdraw at bank counter?
Answer
|
Number of respondents
|
|
Yes
|
29
|
|
No
|
1
|
Most of the respondent said that using ATM
machine are more convenient than withdraw at bank counter.
5. Do you common function of the ATM
machine?
Answer
|
Number of respondents
|
Yes
|
28
|
No
|
2
|
Most of them know the common function of the
ATM machine.
6. Do you think the ATM machine interface
is user friendly?
Answer
|
Number of respondents
|
|
Yes
|
29
|
|
No
|
1
|
Majority of respondent feel that the ATM
machine interface is user friendly.
7. Where the ATM machine you recently use?
Answer
|
Number of respondents
|
Maybank
|
14
|
Shopping Complex
|
16
|
Else
|
0
|
The Maybank ATM machine recently can found
at Maybank branch and shopping complex.
8. What is the purpose you want
to use the ATM machine normally?
Answer
|
Number of respondents
|
Withdraw
|
17
|
Transfer the money
|
6
|
Balance checking
|
7
|
More than half respondent us Maybank ATM
machine for withdraw the money. Else is use for transfer the money and check
the account balance.
9. Do you feel secure when you use this
machine?
Answer
|
Number of respondents
|
Yes
|
26
|
No
|
4
|
Most of the
respondent feel secure and confident when use the Maybank ATM machine services.
10. Which of the extra function
of ATM that you know?
Answer
|
Number
|
Of respondents
|
Handphone Credit Reload
|
30
|
|
stamp purchase
|
0
|
The attire respondent are only know about
the handphone credit reload service that offer at Maybank ATM machine.
11. Do you realize that ATM
machine nowadays has a hand phone credit reload?
Answer
|
Number of respondents
|
|
Yes
|
27
|
|
No
|
3
|
Most of respondents realize that they can
reload their hand phone credit by using Maybank ATM machine.
12. Do you know the function of all the
button existed in ATM machine?
Answer
|
Number of respondents
|
|
Yes
|
22
|
|
No
|
8
|
22 respondents know all the function of the
button provided at Maybank ATM machine
13. Do you feel using ATM machine more easily?
Answer
|
Number of respondents
|
|
Yes
|
30
|
|
No
|
0
|
The attire respondents agree that the
Maybank ATM machine help their daily life activity become easier.
14. How often you use the ATM machine for
a month?
Answer
|
Number of
respondents
|
|
Once a month
|
6
|
|
Three times a month
|
9
|
|
More than three times a month
|
15
|
Half of the respondents number using the
Maybank ATM machine more than three times a month.
15. As you know, if we use another bank
debit card to the different bank ATM machine, you will be charged RM1. Do you
think it's fair for you as the user?
Answer
|
Number of respondents
|
|
Yes
|
20
|
|
No
|
10
|
Most of the respondents realize that RM 1
will be charge to them when they use MAPS service.
16. Did the ATM provide the information
about the notes of money is provided in the ATM?
Answer
|
Number of respondents
|
|
Yes
|
24
|
|
No
|
6
|
More than half of the respondents agree that
the Maybanlk ATM machine provide the notes of money information.
17. Do you aware the sound when
you enter the error password?
Answer
|
Number of respondents
|
|
Yes
|
14
|
|
No
|
16
|
The awareness about the sound alert when the
users enter the wrong password is moderate.
18. Did the Maybank use the touch screen
for their ATM?
Question 18
|
||
Yes
|
22
|
|
No
|
8
|
The respondents usually found the Maybank
ATM machine that use touch screen interface.
19. Do you understand the instruction given on the ATM
screen?
Answer
|
Number of respondents
|
|
Malay
|
16
|
|
English
|
14
|
|
Mandarin
|
0
|
Normally the user choosing Malay and English
language when use Maybank ATM machine.
20.
Did the
ATM machine use the security screen that did not allow another user see your
activity when using the ATM machine?
Answer
|
Number of respondents
|
|
Yes
|
25
|
|
No
|
5
|
The respondent said that the
Maybank ATM machine mostly use security screen.
REFERENCES
1. Google map. (2005) location Maybank
ATM machine[Online] Available from: https://www.google.com/maps/place/Maybank+ATM. [Accessed: 19th April 2015].
2. Academic Skills Tutors/Librarians,
Information Services (2013) How to reference sources [Online] Available from: https://www.staffs.ac.uk/assets/harvard_quick_guide_tcm44-47797.pdf. [Accessed: 21st Mac 2015].
3. Business dictinary. (2008) Automated Teller
Machine (ATM). [Online] Available from: http://www.businessdictionary.com/definition/automated-teller-machine-ATM.html.
[Accessed: 19th June 2012].
4. Maybank
2u.(2009)maybank ATM services. [Online] Available from:http://www.maybank2u.com.my/[ Accessed: 10th April 2015]
APPENDICS
There are the 30
sets of questionnaire that had been distributed to 30 respondent.
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